Rent Consultation Results 2024-25

We are pleased to announce the results of the recent rent consultation conducted by Milnbank Housing Association

As you will be aware, we have a legal duty to consult with tenants on an annual basis to seek their views on our rent charges and service provision.

As part of our rent setting for April 2024 to March 2025, every tenant has been invited to express their views.

From the 1,667 surveys issued, a total of 455 completed surveys were received. This translates into a 27.3% response rate.

Question 1:

Do you think that your current rent is affordable for you?

Yes

92%

Question 2:

Do you think your rent charge is value for money?

Yes

88%

12%

Question 3:

Are you struggling with your finances?

Yes

30%

70%

Question 4:

If you answered yes to Question 3, would you like someone to contact you to provide you with advice and assistance?

Yes

12%

88%

Question 5:

How do you receive your current household income?

Paid work only

30%

Paid work and benefits

11%

Benefits only

57%

Question 6:

 Which of the following describes your total household income, including benefits?

£0 – £10,000

50%

£10,001 – £15,000

24%

£15,001 – £25,000

15%

£25,001 – £30,000

£30,001 +

Question 7:

 We proposed 3 options for a rent increase for 2024/25.

6.9%
(keep current investment and service levels)

86%

7.5%
(a further c. £39,019.23 for additional investment and services for tenants)

7.9% (an additional c. £65,032.05 for further investment and services for tenants)

Question 8:

 What is your priority that you would like MHA to provide?

This data is for all responses. The analysis shows that most respondents are happy with MHA and what we do currently, and a very small percentage of respondents have requested investment or reported they are unhappy with MHA.

Happy with MHA

59.3%

Made no comment

16.9%

Repair issues

15 3.3%

New kitchen and/or bathroom

15 1.5%

Flat needs investment (other)

15 1.1%

Rent should be frozen

15 0.8%

New windows

15 0.7%

Rent is affordable

15 0.7%

Increase is too high

15 0.4%

After carefully considering your feedback, it is clear that the overwhelming majority have chosen the lowest proposed rent increase of 6.9%. We appreciate your input, and the Management Committee has made the decision to confirm a rent increase of 6.9%, aligning with the majority’s choice.

We’re dedicated to offering you affordable, high-quality housing, and we thank you for taking part in this consultation.