Raising a Repair
You can use our handy Report a Repair form to notify us of any repairs you may have within your home or common parts of the building.
Your Security
For your security, all of our staff and private contractors carry identity badges. So please ask to see their identity badge when they call at your home.
Response Times
We’re committed to providing you with an excellent repairs service and have set ourselves some challenging response times. These are:
Emergency repairs – Within 4 hours
Emergency repairs –
Within 4 hours
Repairs that pose a risk/serious harm to the structure, occupation or the security of a property.
Examples of emergency repairs are fire, flooding/water ingress that can’t be contained, break-in, no heating, no hot water, blocked wc if only one in house, vandalised/broken glazing.
Urgent repairs – Within 2 working days
Urgent repairs –
Within 2 working days
Repairs which may cause an inconvenience to the tenant or interfere with normal occupation of the property and if left unattended could result in an emergency.
Examples of urgent repairs are faulty light fittings, communal lighting, door entry system, loose roof tiles, running overflows.
Routine repairs – Within 5 working days
Routine repairs –
Within 5 working days
Repairs which are not hazardous, or which cause minor inconvenience to a tenant.
Examples of routine repairs are damaged fencing, dripping tap, fault with TV aerial, plasterwork.
Non-urgent repairs –Within 15 working days
Non-urgent repairs –
Within 15 working days
Repairs which do not fall into any of the above categories t.
