Only existing homeowners should use the emergency service. If you are a tenant of a private landlord, you should report any repairs required directly to your property Landlord or Letting Agent. 

In order to mitigate loss, the contractor will only take action to secure or temporarily repair any defect found with a report being supplied to our office as soon as practical. If you require further assistance following this, please contact our Factoring Team the next working day. 

Where a repair is subsequently found to be private in nature, homeowners will be jointly liable for all labour and material costs incurred up until the point of identification. Thereafter, the costs of any private repairs instructed will be the responsibility of the individual homeowner.