The Company will always pursue owners who fail to pay their accounts. A sequence of actions will be carried out when an account is outstanding. Any expenses incurred from legal actions will be levied to your account.
The company has engaged a debt recovery agency to locate and in appropriate cases pursue recovery of all outstanding debts.
The Company also recognises that people at some point could experience some financial difficulty and could lead to them falling behind on their payments resulting in arrears to the account. If you find yourself experiencing financial difficulty in paying your account please contact the Company to work with you to agree an acceptable payment arrangement.
IMPORTANT: Ignoring reminder letters will not make the financial problem go away and at the last resort you could find yourself losing your home. Legal action costs of up to £250 can be added to the original debt.