Milnbank Housing Association aims to provide a first class service, however, although we strive to do our best, the Association like everyone else is not infallible and mistakes can happen.

We value the opportunity to investigate any concerns you may have about any aspect of our service as this allows us to put problems right , monitor, assess our performance and improve the effectiveness of our service by resolving problems at the earliest opportunity.

The complaint procedure is formulated by the Management Committee and reviewed annually or as otherwise deemed necessary.

Click here for a detailed copy of the Association's Complaints Policy.