MHA
53 Ballindalloch Drive, Glasgow G31 3DQ telephone: 0141 551 8131
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Repair Response Times

Repair Response Times

The Association has set response targets for repairs and are split into four different categories depending on the seriousness of each repair. The main categories are explained below:
    
Emergency:  Repairs that pose a risk/serious harm to the structure, occupation or the security of a property and cannot wait until normal working hours to be reported.  The Association aims to respond to all emergency repairs within 4 hours.  
 
Urgent:  Repairs which may cause an inconvenience to the tenant or interfere with normal occupation of the property and if left unattended could result in an emergency.  The Association aims to respond to all Urgent repairs within the hours of business between 8.30am and 5pm.

Routine:  Repairs which do not fall into any of the above categories.  The Association aims to respond to all routine repairs within 5 working days.

Planned:  Repairs which do not fall into any of the above categories.  The Association aims to respond to all planned repairs within 15 working days.

We operate an appointment based system for all repair categories.


Repairs

Repairs

We are committed to providing a comprehensive repairs and maintenance service including 24 hour emergency cover.

Factoring

Factoring

Details of how your factoring is calculated, comparisons with other organisations and ways to pay.

Housing Services

Housing Services

Information on aspects of being an existing or prospective tenant of Milnbank Housing Association.

Community

Community

Milnbank Community Enterprises was established to focus on the Association's wider role of housing activity.

Milnbank Housing Association
53 Ballindalloch Drive
Glasgow
G31 3DQ

CALL: 0141 551 8131

Phone: 0141 551 8131

Fax: 0141 550 2060
E-Mail: admin@milnbank.org.uk
Open: Monday to Friday 08:30am to 5pm
Closed: Public Holidays

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