The Association has set response targets for repairs and are split into four different categories depending on the seriousness of each repair. The main categories are explained below:
Emergency: Repairs that pose a risk/serious harm to the structure, occupation or the security of a property and cannot wait until normal working hours to be reported. The Association aims to respond to all emergency repairs within 4 hours.
Urgent: Repairs which may cause an inconvenience to the tenant or interfere with normal occupation of the property and if left unattended could result in an emergency. The Association aims to respond to all Urgent repairs within the hours of business between 8.30am and 5pm.
Routine: Repairs which do not fall into any of the above categories. The Association aims to respond to all routine repairs within 5 working days.
Planned: Repairs which do not fall into any of the above categories. The Association aims to respond to all planned repairs within 15 working days.
We operate an appointment based system for all repair categories.
Milnbank Housing Association
53 Ballindalloch Drive
Phone: 0141 551 8131
For authorised staff users only.