53 Ballindalloch Drive, Glasgow G31 3DQ telephone: 0141 551 8131
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Rent Information

Rent Information

Why is your Rent Payment important?

Paying Rent for your property is not a matter of choice.

At the point you signed your tenancy agreement you agreed to pay your rent on time.

When rent arrears accrue this may result in the Association having difficulties in providing services or meeting the costs required to maintain and repair your home.

The Association understands that there are various reasons as to why people may find themselves in arrears.  We recognise that people may find it difficult to face up to financial problems and may not know where to start.

If you are experiencing financial problems it will make the situation worse if you ignore correspondence and attempts to contact you.

We can either speak with you in the office or arrange to come to visit you at home at a time suitable for you. 

If you are unable to pay the outstanding amount in full we can make a repayment plan. We will offer a suitable instalment plan based on what you can afford to pay.

Download our Rent Setting Policy and Current Rent Arrears Policy - includes details of how your rent is calculated, comparisons with other organisations and ways to pay.

Click here for a copy of our Rent Setting Policy

 Click here for a copy of our Current Rent Arrears Policy

Housing Benefit

If you're on a low income and need financial help to pay all or part of your rent, you may be able to get Housing Benefit.  Housing Benefit is a means tested benefit payable to people who are responsible for paying Rent based on the:-

  • Amount of money you receive
  • Amount of savings and investments you have
  • Circumstances of people who live with you

Universal Credit

If you're on a low income and need financial help to pay all or part of your rent, you may be entitled to Universal Credit. The application form for Universal Credit is completed online.

Before you make an application for Universal Credit we would request you contact the office on 0141 551 8131 and ask to speak to one of our Income Maximisation Team who will be able to assist you. Making a claim for Universal Credit could affect other benefits you currently receive so it would be in your best interest to contact the Association before you make the claim.

Rent Payment Methods
  • Direct Debit - forms available from office; direct debits can be set up over the phone, contact the office with your bank account details and a member of staff can set this up without you having to come into the office to sign any paperwork.  
  • ALLPAY Card - can use to pay within shops, petrol stations, Post Office - contact the office for a payment card
  • Online at (Debit Cards only)
  • Payment at the Association Office
  • By Debit/Credit Card in the office or over the telephone




We are committed to providing a comprehensive repairs and maintenance service including 24 hour emergency cover.



Details of how your factoring is calculated, comparisons with other organisations and ways to pay.

Housing Services

Housing Services

Information on aspects of being an existing or prospective tenant of Milnbank Housing Association.



Milnbank Community Enterprises was established to focus on the Association's wider role of housing activity.

Milnbank Housing Association
53 Ballindalloch Drive
G31 3DQ

CALL: 0141 551 8131

Phone: 0141 551 8131

Fax: 0141 550 2060
Open: Monday to Friday 08:30am to 5pm
Closed: Public Holidays


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