Mission Statement and Values

MISSION STATEMENT

 The purpose of Milnbank Housing Association is to meet housing and related needs within our community and provide our tenants and other customers with an excellent service.

GUIDING PRINCIPLES

All that Milnbank Housing Association does will be consistent with agreed guiding principles. These are; 

• putting our tenants, other customers and community first at all times
• carrying out basic services really well by getting it right first time
•  Having a commitment towards excellence and continuous improvement
•  working together and valuing each other
•   adopting a “can do” approach in everything that we do

STRATEGIC OBJECTIVES

Milnbank Housing Association has 3 Strategic Objectives.  These are: 

• do what matters most for our tenants and other customers
• invest in our property and community
• protect and sustain the organisation and ensure it remains fit for purpose